Terms of Service for Passage

Effective Date: 1/15/2024

Welcome to Passage. By accessing our website, and using our services, you agree to be bound by these Terms of Service ("Terms") and our Privacy Policy. If you do not agree with any part of these Terms, please do not use our services.

1. Overview

Passage provides a digital platform designed for customs brokers and their clients, facilitating the processing of essential customs documentation and offering advisory services related to customs brokering. Our services include, but are not limited to, processing commercial invoices, packing lists, and bills of lading, as well as providing guidance on HTSUS product classifications, PGA requirements, duty calculations, and client communications.

2. Services and Third-Party Integrations

2.1 Document Processing

Users can upload customs-related documents to our platform. These documents are then processed on our backend servers and through the integration of third-party services, including OpenAI's Assistants API, to provide our services.

2.2 Advisory Services

We offer advisory services on customs brokering-related queries. While we strive for accuracy, Passage does not guarantee the correctness or completeness of any information provided and shall not be liable for any errors, omissions, or inaccuracies.

3. User Obligations

3.1 Account Registration

To access certain features of our website, you may need to register for an account. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete.

3.2 User Conduct

You are responsible for all activities that occur under your account and for maintaining the confidentiality of your account credentials. You agree not to misuse our services or help anyone else do so.

4. Intellectual Property

4.1 Content Ownership

All rights, title, and interest in and to our services, including all related intellectual property rights, are and will remain the exclusive property of Passage and its licensors.

4.2 User-Generated Content

You retain your rights to any content you submit, post, or display on or through our services. By uploading documents, you grant Passage a worldwide, non-exclusive, royalty-free license to use, process, and transmit such content solely in connection with providing our services to you.

5. Data Privacy

Your privacy is important to us. Our Privacy Policy, incorporated by reference into these Terms, explains how we collect, use, and share your personal information. By using our services, you consent to our collection, use, and sharing of your data as outlined in our Privacy Policy.

6. Disclaimers and Limitations of Liability

Passage provides its services on an "as is" and "as available" basis. We do not guarantee that our services will always be safe, secure, or error-free, or that they will function without disruptions, delays, or imperfections. To the extent permitted by law, we exclude all warranties and conditions, whether express or implied.

7. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws rules.

8. Amendments to These Terms

We reserve the right to modify these Terms at any time. We will notify you of any changes by posting the new Terms on our website. By continuing to access or use our services after those revisions become effective, you agree to be bound by the revised Terms.

9. Contact Information

For any questions about these Terms, please contact us at terrell@passage-team.com